Privacy Policy

1. Introduction

Designtide is a service provided by TechWings sp. z o.o., a company registered in Poland ("we", "us", or "our"). We are committed to protecting your personal data and complying with applicable data protection laws, including the GDPR. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our platform or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

Account information: name, email address, company name, and password when you register.

Billing information: payment method details processed securely through our payment provider. We do not store full card numbers on our servers.

Project data: briefs, uploaded files, feedback, messages, and other content you submit through the platform.

Usage data: pages visited, features used, session duration, device type, browser, and IP address.

Communications: emails and messages you send to our team.

3. How We Use Your Information

We use your information to:

- Provide and operate the Designtide platform and deliver your project subscriptions. - Process payments and manage billing. - Communicate with you about your projects, account, and service updates. - Improve our platform through usage analytics. - Comply with legal obligations.

We do not sell your personal data to third parties.

4. Project Content and Deliverables

Files, briefs, and assets you upload remain your property. We use this content solely to deliver your requested creative work. We will not share your project content with third parties outside of the team assigned to your project.

With your prior written consent, we may use completed deliverables in our portfolio or marketing materials.

5. Data Sharing

We share your data only with:

- Payment processors (e.g. Stripe) to handle billing securely. - Cloud infrastructure providers for hosting and storage. - Analytics tools used to improve the platform. - Legal authorities when required by law.

All third-party providers are contractually required to handle your data in accordance with applicable privacy laws.

6. Data Retention

We retain your account and project data for as long as your account is active or as needed to provide services. If you cancel all project subscriptions and request account deletion, we will delete your personal data within 30 days, except where retention is required by law.

7. Cookies

We use cookies and similar tracking technologies to maintain your session, remember preferences, and gather usage analytics. You can control cookies through your browser settings, though disabling them may affect platform functionality.

8. Your Rights

Depending on your location, you may have the right to:

- Access the personal data we hold about you. - Request correction of inaccurate data. - Request deletion of your data. - Object to or restrict certain processing. - Data portability.

To exercise any of these rights, contact us at support@designtide.co. We will respond within 30 days.

9. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. Continued use of the service after the effective date constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests, contact us at support@designtide.co.